Help

Contact support

Email team@myequity.app. Include your organization or home address, what you were trying to do, and any screenshots if useful.

Builders and homeowners signed in can also use Chat with support from Profile in the app.

Sign in

• MyEquity uses email one-time codes (and a confirm link for some email clients). Enter the code in the app instead of relying on Safari if you’re on iOS.
• Use the same email your builder invited. If you don’t get a code, check spam and (on Outlook / Microsoft 365) quarantine, wait a minute, and try again.
• New builder workspaces sign up on the web at myequity.app/signup. The iOS app is sign-in only.

Homeowners

• After sign-in you’ll see progress, gallery, binder documents, warranty, and (when unlocked) closing materials for your home.
• Notification preferences live under Settings in the homeowner portal.
• For project questions (schedule, selections, site visits), contact your builder team first — they’re closest to the job.

Builders

• New to MyEquity? Create an account at myequity.app/onboarding.
• Use Admin to manage neighborhoods, houses, homeowners, warranty tasks, closing packages, and team access.
• Invite homeowners from the house or homeowners area so they receive a portal invite email.
• Company settings, roles, and legal docs for your workspace are under Settings in Admin.

iOS app

• Download MyEquity from the Get the app page, or open it on the App Store.
• The app loads your live portal. Keep it updated and a stable network connection for the best experience.
• Account creation and billing stay on the website; the app is for day-to-day portal use after you’re invited or subscribed.

Privacy & terms

Read how we handle data in our Privacy Policy and the rules for using MyEquity in our Terms of Service.